Privacy Policy

PT. Borneo Insan Kreasi ("we", "our", or "us") provides, supports, and manages digital communication and academic service solutions for its clients, including products such as AiKademik Platform. We are committed to protecting personal data and being transparent about how information is collected, used, stored, and managed.

1. Information We Collect

We may collect and process the following categories of information:

• Phone numbers, including WhatsApp numbers
• Messages sent and received through services we manage
• Profile information made available by third-party messaging platforms, such as name or avatar
• Communication metadata, including timestamps, message status, and channel or device information

2. Purpose of Data Processing

We process personal data only as necessary to:

• Provide automated and manual responses to user inquiries
• Deliver academic, administrative, and communication services on behalf of our clients
• Improve service quality, system reliability, and AI-assisted responses
• Maintain logs for troubleshooting, analytics, monitoring, and security purposes

3. Client Services and Data Roles

PT. Borneo Insan Kreasi operates and manages services for multiple client organizations. In this context:

• Our clients, such as universities or institutions, may act as the data controllers for their users
• PT. Borneo Insan Kreasi may act as a data processor or service provider on behalf of those clients
• Data is logically separated and managed according to the applicable service scope and access controls

4. Data Sharing and Third-Party Services

We may use trusted third-party service providers where necessary to deliver our services, including:

• Meta Platforms, Inc., including WhatsApp Business Platform
• Messaging service providers and API integration partners
• Cloud hosting and infrastructure providers

We do not sell personal data and do not use it for unauthorized purposes.

5. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect personal data, including secure storage, access controls, monitoring, logging, and encryption where applicable. Personal data is retained only for as long as necessary to fulfill the purposes described in this policy or to meet legal and operational requirements.

6. User Rights and Data Deletion

Data subjects may request access to, correction of, or deletion of their personal data by contacting the relevant client organization or by contacting us directly at office@borneoit.id.

7. Compliance

We are committed to complying with applicable data protection laws and to following responsible data handling practices across the digital services we support and manage.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

Last updated: April 2026